HELP CENTER
- How long does my order processing take?
All orders will be processed within 1-2 business days.
Once processed, the order will be shipped immediately.
- How long does domestic standard shipping take?
Domestic standard orders typically ship within 3-7 business days after processing.
After shipment, we will provide a tracking number for you to track the shipment.
- How fast does domestic expedited shipping take?
Estimated delivery time is 2-3 business days (actual time may vary slightly depending on the region).
- How long does it take to receive international orders?
Shipping time varies depending on the destination country, customs, and logistics conditions, generally 7-21 business days.
We will provide a tracking number for your real-time tracking of the shipment.
- How do I apply for a return?
All orders can be returned within 30 days of receipt, regardless of whether the product has been opened.
Please contact us via email or phone first to submit a return request and obtain return authorization.
- How long does it take to process a return?
After receiving and inspecting the returned product, we will process the refund within 3-5 business days.
The refund will be returned to the original payment method, excluding original shipping costs.
- Where is the return address?
We will provide the specific return address after confirming the return request.
The user must return the product within 7 days of confirmation.
- How can I track my order?
We will provide a tracking number after shipment.
You can track the delivery status in real time on the logistics company’s website using the tracking number.
- How are shipping costs calculated?
Domestic and international shipping costs are borne by the customer; specific costs will be displayed when placing the order.
- Contact Us
If you have any questions or need assistance, please contact us through the following methods:
Email: [email protected]
Phone: (857) 788-1283